Frequently Asked Questions

1. Are your products original and authentic?

Yes. Every product sold at The Skin Ethic is guaranteed 100 percent original and authentic, sourced only from verified distributors. We do not sell copies, replicas, or fake items.

2. Do you deliver across Pakistan?

Yes, we deliver nationwide. Most orders arrive within 2–5 working days, depending on your city or courier operations.

3. What payment methods are available?

We currently offer:

Cash on Delivery (COD)
Bank Transfer (Prepaid option)

4. What if my product arrives damaged?

If your order arrives damaged, leaking, broken, expired, or incorrect, please contact us within 24 hours of delivery. We will offer a refund or replacement based on availability.

WhatsApp: +92-321-5569570
Email: contact@theskinethic.com / theskinethic@gmail.com

5. Can I return or exchange a product if I don’t like it?

For hygiene and safety reasons, we do not accept returns or exchanges for:

Opened products
Used items
Products damaged by the customer
“Change of mind” or “don’t like the product” cases

6. How can I contact The Skin Ethic support?

You can reach us anytime through:

WhatsApp: +92-321-5569570
Email: contact@theskinethic.com
Email 2: theskinethic@gmail.com

Still need help? We’re always here for you — just message us on WhatsApp.