Refund & Return Policy

Your satisfaction is our priority. Please read our refund policy carefully.

1. Eligibility for Refund

We offer refunds only if the product you received is damaged, defective, or incorrect. Since skincare and beauty products fall under hygiene-sensitive categories, we do not accept returns for reasons such as dislike, change of mind, or wrong ordering.

You received a damaged product
The product is leaking, broken, or cracked upon delivery
You received the wrong item
The product delivered is expired or near expiry

2. Conditions for Refund

The following conditions must be met to qualify for a refund:

Refund request must be made within 48 hours of receiving your order.
You must provide clear photos or video as proof of damage or issue.
Product should be unused and in original packaging (except if broken/damaged).

3. Items Not Eligible for Refund

Opened, used, or tested products
Products damaged due to customer mishandling
Refund for “change of mind” or “don’t like the product”
Incorrect address provided by customer

4. How to Request a Refund

Please contact our customer support team through the following:

WhatsApp: +92-321-5569570
Email: contact@theskinethic.com, theskinethic@gmail.com

Include your Order Number, Name, Contact Number, and clear pictures/videos of the damaged or incorrect product.

5. Refund Processing Time

Once your claim is approved, your refund will be processed within 3–5 business days. Refunds are issued via the same payment method used for the purchase (Bank Transfer for Cash on Delivery orders).

6. Replacement Option

If you prefer, we can offer a replacement instead of a refund for damaged or incorrect items, depending on stock availability.

Thank you for choosing The Skin Ethic. We value your trust and aim to deliver only the best.